In crucial moments, Grepcor Diamonde ensures that you are always fully supported by our Service and Technical Applications Team that has defined the level of service that customers deserve.
Our hotline is accessible 24 hours a day, allowing us to respond to our customers' needs at any hour of the day, any day of the year. Our support goes beyond the limits of the office hours, recognizing no time boundaries.
Because at Grepcor Diamonde, we work with you in real time, all the time.
True to our commitment which is to deliver the difference, we continually optimize our sevice delivery capabilities to ensure utmost performance.
We are equipped with the Technical Support System (TSS), a powerful web-based tool that captures call-in to response tracking and closure of all our service activities, which has transformed our manual processes into an efficient service management system. It connects our entire service personnel to deliver intelligent and productive on-site service thus transforming customer experience in the field. Its facility to manufacture reports, vital in the analysis and formulation of critical action plans, helps to improve the overall service capability of our company.
At Grepcor Diamonde, we continually find better ways to deliver topnotch service as we are unceasingly aware that our customers are the reason why we exist.